IT Service & Helpdesk

Lets Resolve All Your IT Support Problems

At Harris Consulting & Company, we provide a complete suite of helpdesk services to support our clients’ workstations, laptops, and mobile devices end to end. Our IT helpdesk is available when you need them with service up to 24/7/365 at one convenient number to call if something goes down. What makes us unique is the ability to select the services your business needs then tailor them even further to make a perfect fit. We provide only the services you require delivering a customized solution that aligns with your budget or we can support your full environment with a dedicated Support Delivery Manager making us an extension of your team at an affordable price.

Workstation & Laptop Support

Workstation and laptop support including:

  • System configuration
  • Driver installation
  • System performance
  • User profile assistance
  • Monitor configuration
  • Wireless mouse and keyboard support

Mobile Device Support

Smartphone and tablet support including:

  • Email configuration
  • Application installation
  • Device backup configuration
  • Device backup restoration

Software Support

3rd party software support including:

  • Installation
  • Configuration
  • Issue resolution with escalation to vendor
  • Compatibility support 

User Account & Password Management

Administration of user accounts including:

  • Active Directory and email accounts
  • VoIP phone system accounts
  • 3rd party software accounts
  • Password reset assistance
  • Automated Account Deactivation

Peripheral & Connectivity Support

External device and connectivity support including:

  • External storage devices
  • Local and networked printers
  • Webcams and remote conferencing tools
  • External displays and conference room devices
  • Wi-fi and remote VPN connectivity